IT Support & Maintenance

Navigate IT serves the IT support needs of Small and Medium Businesses throughout the UK.

Telephone IT support

Navigate IT recognises the increased pressures on organisations to ‘do more with less’ and the need to demonstrate the value IT is adding to business. With this in mind, Navigate IT offers a broad range of IT Support Services tailored to the needs of the individual client. We understand the day to day challenges faced by businesses of all sizes and our philosophy of ‘Core vs Chore’ is that our clients and their staff are focused on running their core businesses – and not the administration of technology.

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Managed Services

Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual IT Department, allowing you to focus on running your business, not your technology.

Managed services are often looked at as a way for businesses to outsource their IT needs at a lower cost than building an in–house IT support department.

As a Managed Services Provider (MSP), Navigate IT can manage and assume responsibility for providing a defined set of services to the clients either proactively or as we determine that the services are needed. The typical invoicing model is a flat or near–fixed monthly fee benefiting clients by providing predictable IT support costs.

Key Features

  • Server Management & Monitoring
  • Workstation Management & Monitoring
  • Email Administration
  • Backup Administration
  • Managed Anti-Virus
  • Telephone Support
  • Remote Support
  • System Reporting
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Hardware Break Fix Maintenance Services

If something breaks, we fix it.

Navigate IT’s hardware break fix maintenance services are managed and delivered through a single point of contact in our 24/7 technical assistance centre. Our wide network of experienced field engineers are on hand, 24/7, to provide an efficient and responsive multi-vendor support solution for clients

Features

  • Support of most hardware types: Desktops, Notebooks, Network Equipment, Printers, Scanners, Servers, Storage Devices, Tablets
  • Support for in-warranty and out-of-warranty equipment
  • On-site hardware troubleshooting and repair
  • Hardware replacement and loan equipment
  • Nationwide coverage with certified and trained technicians
  • Nationwide spares locations
  • UK, Ireland and mainland Europe coverage
  • Guaranteed response within defined service level agreement
  • Large network of skilled and accredited field based engineers
  • 24/7 Service Desk and call logging facility
  • Service Delivery Management
  • ISO 20000 certified
  • Remote and onsite trouble shooting services
Please contact us