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the button below to enter your 6 digit support ID
allocated by your technician
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IT are always looking for skilled individuals to join our
team. If you feel you have something to offer and looking
for a challenge, then get in touch and send us a CV and
some information about yourself.
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Support Services
All of our support services are tailored to the needs of your
business.
We offer traditional support contracts over a fixed term allowing
you to budget effectively and outsource your entire IT support
function. We also are aware that this sort of arrangement
does not suit everyone, and this is why we offer an ad-hoc
support service for businesses of any size. You can buy in
our expertise as you want it, no contracts, no tie-ins, just
a simple daily or hourly rate. We offer ad-hoc support for
any task, be it an office move, a printer installation or
a system health check.
You can engage our services as required.
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Emergency |
Ad
Hoc |
Small
Business |
Premier |
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| Annual
Fee |
No |
No |
Yes |
Yes |
| Call-Out
Fee |
Yes |
Yes |
No |
No |
| Hourly
Charge |
Yes
1st hour on site inc |
Yes
1st hour on site inc |
Yes
Reduced Rate |
Yes
Reduced Rate |
| Max
Response Time |
2
Hour |
Same
Day |
4
Hour |
2
Hour |
| Cover
Provided |
24x7x365 |
8am
- 6pm Mon-Fri |
8am
- 6pm Mon-Fri |
8am
- 6pm Mon-Fri |
| Out
Of Hours Support |
Included |
By
Arrangement |
By
Arrangement |
By
Arrangement |
| Servers
Covered |
Yes
Unlimited |
Yes
Unlimited |
Yes
1 |
Yes
Unlimited |
| Desktops
/ Laptops |
Yes
Unlimited |
Yes
Unlimited |
Yes
10 |
Yes
Unlimited |
| Peripheral
Cover |
Yes |
Yes |
Yes |
Yes |
| Systems
Review |
No |
By
Arrangement |
Yes |
Yes |
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